Policies

FLIX HEALTH LIMITED is committed to maintaining the highest standards of professionalism, confidentiality, governance, and compliance.

This page sets out our key policies relating to data protection, website use, and service standards.

1. Privacy Policy

FLIX HEALTH LIMITED recognises the importance of protecting your personal data and respecting your privacy.

We are registered with the Information Commissioner’s Office (ICO) and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process personal information including, but not limited to:

Name and contact details
Information provided via enquiry or contact forms
Employment-related information where relevant to the assessment being carried out
Medical or health information where necessary for assessment purposes

How We Use Your Information

Personal data is used only for legitimate business purposes, including:

Responding to enquiries
Delivering medico-legal services
Communicating with clients and organisations if required to
Meeting legal, regulatory, and professional obligations

Data Security

We take appropriate technical and organisational measures to protect personal data, including secure systems, access controls, and cyber security safeguards.

FLIX HEALTH LIMITED is Cyber Essentials certified, demonstrating our commitment to protecting data against common cyber threats.

Data Sharing

We do not sell personal data. Information may be shared only where necessary, lawful, and appropriate, such as with employers, legal representatives, or regulatory bodies, and always in accordance with data protection law.

Your Rights

Under UK GDPR, you have rights including the right to access, correct, or request deletion of your personal data, subject to legal and professional obligations.

For data protection enquiries, please contact:

info@flixhealth.co.uk

2. Cookie Policy

Our website uses cookies to improve functionality and understand how visitors use our site.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

How We Use Cookies

We may use cookies to:

Analyse website traffic and usage (e.g. Google Analytics)
Improve website performance and user experience

Analytics cookies collect anonymised information and do not personally identify you.

You can manage or disable cookies through your browser settings.

Where required, cookie consent options are provided on our website.

3. Website Terms of Use

By accessing this website, you agree to the following terms.

Medical Disclaimer

Information provided on this website is for general informational purposes only and does not constitute medical advice.

Accessing this website does not create a doctor–patient relationship.

Medical assessments and advice are provided only following a formal consultation and agreement of services.

Limitation of Liability

While we take reasonable care to ensure information on this website is accurate and up to date, FLIX HEALTH LIMITED accepts no liability for reliance placed on website content.

Intellectual Property

All content on this website, including text and branding, is the property of FLIX HEALTH LIMITED and must not be reproduced without permission.

4. Governance and Professional Standards

Where services are delivered for safety-critical or regulated roles, FLIX HEALTH LIMITED conducts medical assessments in accordance with relevant professional guidance, employer requirements, and applicable industry standards.

All assessments are carried out by appropriately qualified clinicians and are documented accurately, confidentially, and proportionately to support operational safety and compliance.

5. Complaints Policy

FLIX HEALTH LIMITED is committed to delivering high-quality, professional services.

If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns.

How to Make a Complaint

Complaints should be submitted in writing to:

info@flixhealth.co.uk

We aim to: